21tk Privacy Policy

Introduction and Scope

21tk ("we", "our", or "platform") places the highest importance on the privacy of all users in Bangladesh. This Privacy Policy ("Policy") applies to the 21tk.cam website and all related services.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. Our privacy policy applies to all situations where you use 21tk's services — including registration, deposits, withdrawals, gaming activity, and customer support.

If you do not agree with any term of this policy, please refrain from using our platform and contact our support team.

Types of Information We Collect

21tk may collect personal information in the following categories:

• Identity Information: Full name, date of birth, national ID or passport details — for account verification.
• Contact Information: Email address, mobile number, and address.
• Financial Information: bKash, Nagad, or Rocket mobile numbers (for processing transactions). We never store your full PIN or password.
• Technical Information: IP address, browser type, device details, login times, and activity history on the platform.
• Gaming Information: Betting history, win/loss records, preferred games list, and transaction history.
• Communication Information: Details provided via live chat or email, and the content of complaints.

How We Collect Information

21tk collects information in the following ways:

• Direct Collection: Information you voluntarily provide when filling out registration forms, completing account verification, submitting deposit or withdrawal requests, and during support interactions.
• Automatic Collection: When you browse our website, technical information is collected through cookies, log files, and similar technologies.
• Via Third Parties: Transaction confirmation data from payment gateways such as bKash, Nagad, and Rocket; verification data from fraud-prevention services.

Purpose of Using Information

Collected information is used only for the following purposes:

• To complete account registration, verification, and management.
• To ensure deposit and withdrawal processing.
• For anti-money laundering (AML) compliance and fraud detection.
• To maintain platform security and integrity.
• To provide customer support and resolve complaints.
• To assist users with responsible gaming matters.
• To meet legal obligations and comply with regulatory requirements.
• To improve services, measure, and enhance the user experience.
• To send relevant promotional communications based on your explicit consent.

Sharing Information with Third Parties

21tk does not sell your information to third parties as a matter of policy. However, information may be shared in the following limited circumstances:

• Payment Partners: Minimum information necessary to process transactions through bKash, Nagad, and Rocket.
• Game Providers: In connection with technical integrations with software providers such as Pragmatic Play, PG Soft, JILI, and Spribe.
• Security Services: With trusted services for fraud detection and identity verification.
• Legal Obligations: In response to a court order from a competent court or a lawful request from a regulatory authority.

All third-party partners are bound by data confidentiality agreements and may use information only for specified purposes.

Cookies and Tracking Technology

21tk uses cookies and similar technologies for the following purposes:

• Essential Cookies: Necessary for maintaining login status, security verification, and session management.
• Functional Cookies: To remember your preferences and settings and to provide a personalized experience.
• Analytical Cookies: To monitor which parts of the website are used most and to improve the platform.

You can control or reject cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

Data Security Measures

21tk applies industry-standard technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Encryption at Rest: Stored sensitive data is kept in encrypted form.
• Access Controls: Only authorized staff can access data on a need-to-know basis.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities.
• Firewall and Monitoring: Advanced firewalls and round-the-clock monitoring to detect and prevent unauthorized access.

While we are committed to ensuring the highest level of security, we must acknowledge that no data transmission over the internet is 100% secure. Therefore, please also keep your account password confidential and do not share it with anyone.

Data Retention Period

21tk retains your information only for as long as it is necessary or legally required:

• Active Accounts: All necessary information is retained for as long as your account is active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period to meet legal and financial regulatory requirements.
• Financial Transaction Records: For the period determined by applicable legal obligations.
• Technical Logs: Retained for a limited period for security auditing purposes.

Once the retention period has ended, information is securely deleted or anonymized.

Your Rights

As a user of 21tk, you have the following rights regarding your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information (where consistent with legal obligations).
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Portability: You can request a copy of your data in a structured format.
• Withdrawal of Consent: You can withdraw consent given for promotional communications at any time.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will process your request as quickly as possible.

Protection of Minors

21tk provides services only to individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

We apply an age verification process at the time of registration. If we suspect that a user is under the age of 21, we reserve the right to suspend or terminate that account and will delete the relevant information as quickly as possible.

If parents or guardians believe their minor child has registered on our platform, please contact our support team immediately.

Changes to the Privacy Policy

21tk reserves the right to update this privacy policy from time to time. Changes will be communicated to you in the following ways:

• By displaying the updated date on this page.
• By sending a notification to your registered email address for significant changes.
• By means of a clear notification when you log in to the platform.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend that you review this page regularly.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Support Hours: Round the clock (BST, UTC+6)

We generally aim to respond to all privacy-related requests as quickly as possible. Complex data protection requests may take longer, and in such cases we will keep you informed of progress.